Get answers to frequently asked questions [FAQs] about our process at Encan Gauthier.
Q: How Do I Register To Bid?
A: To register to bid, simply click on the register link in the upper right-hand corner of this page or click here and go through the two-step registration process. Any information submitted through the registration process is 100% confidential.
Once you have submitted your registration for approval you will receive a phone call from an AuctionTime.com rep to finalize your registration and answer any questions you might have about the bidding process.
If you are running into issues or have more questions relating to registration or bidding, please contact AuctionTime directly at (800) 334-7445.
Q: Is there any cost to register?
A: No, registering to bid on AuctionTime.com is free.
Q: What if I change my mind, can I retract or withdraw my bid?
A: Prior to bidding, the buyer has access to contact the seller with any questions they have about the machine, shipping, sales tax, and payment details to avoid any issues once the auction has ended. Once live bidding opens, all bids are final and cannot be removed.
Q: How do I pay for an item I won?
A: The winning bidder is expected to contact the seller immediately following the sale to set up payment and a time to pick up the item.
Q: When do I have to pick up my item by?
A: All Lots purchased shall be removed within 5 days of auction,10 days following the fifth day, failing to pick up item(s) a storage charge of $20/day/Lot shall accrue and be charged at the time of removal. Encan Gauthier does not provide security for Lots with the exception of sale day. All Lots left at the auction site are left at the purchaser’s sole risk.
Q: Can I return an item purchased?
A: As with any of our sales, there are no returns. All items are sold “as is, where is” with no warranties expressed or implied. Please refer to AuctionTime's Terms and Conditions and privacy policy.
Q: I have paid for my item, now what?
A: Removal of all items must be done 5 days after the auction closes. Arrangements can be made by contacting our office (during office hours) or emailing info@encangauthier.com. Packaging and shipping of the items and all associated costs are theresponsibility of the buyer. These types of items must be removed within 5 days of auction end.
Q: What does it mean if I got notified, I did not meet the reserve?
A: All Lots, unless stated otherwise, are offered subject to a Reserve price. (A reserve price is a minimum price that a seller would be willing to accept from a buyer. In an auction, the seller is not typically required to disclose the reserve price to potential buyers. If the reserve price is not met, the seller is not required to sell the item, even to the highest bidder. In the case the reserve is not met, one of our auction team members will reach out to the consigner to see if the highest bid may be accepted. The consigner has first right of refusal, and does not have to except any bid not meeting the reserve.)
In an unreserved auction, or if the item is unreserved the item is sold to the highest bidder on auction day, Owners are forbidden by contract from bidding on items they are selling. Bids are irrevocable, and all sales are final. If you're the highest bidder when the auctioneer announces that an item has been sold, you're the new owner of that item.
© Gauthier Auction
